Neill Eamonn Olivier

Streamlined sales administration and inquiry management processes, enhancing operational efficiency and contributing directly to sales target achievement.

Spearheaded targeted cold calling campaigns, successfully generating new leads and expanding the client base for water purification systems.

Optimized sales pipeline management by coordinating and scheduling client bookings and site visits, significantly enhancing client engagement.

Executed product installations and comprehensive site assessments, guaranteeing seamless technical integration and robust client support.

Delivered comprehensive post-sales support, significantly increasing product adoption rates and fostering positive, long-term client relationships.

Cultivated and deepened client relationships as the primary point of contact, gaining a thorough understanding of client business goals, challenges, and technical environments to provide tailored solutions.

Developed and executed comprehensive account plans, consistently achieving revenue targets and growth strategies through diligent performance tracking and proactive management.

Drove significant account expansion by identifying and capitalizing on upselling, cross-selling, and renewal opportunities within existing client portfolios.

Expertly negotiated complex contracts, pricing, and Service Level Agreements (SLAs), ensuring mutually beneficial outcomes for clients and the company.

Coordinated cross-functional teams (product, engineering, delivery, support) to ensure timely delivery of high-quality services and products, enhancing client satisfaction.

Resolved client issues and escalations promptly, improving client satisfaction and leveraging usage data for informed recommendations and continuous improvements.

Prepared and presented detailed reports on account status, risk analysis, forecasts, and performance metrics to both internal management and key clients.

Maintained accurate CRM records, enhancing client management and fostering collaboration with sales teams to secure new clients and expand market segments.

Identified new business opportunities through comprehensive market research and competitor analysis, leading to the discovery of potential clients and strategic partnerships.

Generated and closed deals by implementing effective strategies, successfully attracting new customers and expanding market share.

Built and sustained robust client relationships, fostering trust and long-term partnerships through consistent communication and proactive support.

Negotiated complex contracts and agreements, handling pricing, terms, and service agreements to ensure mutually beneficial outcomes for clients and the company.

Collaborated cross-functionally with marketing, operations, and customer service teams to deliver optimal client experiences and ensure seamless service delivery.

Developed strategic sales plans and forecasts, setting clear targets, tracking performance, and reporting results to senior management.

Represented the company at industry meetings, trade shows, and networking events, effectively promoting products and services to expand market reach.

Monitored market trends and industry developments, proactively identifying growth opportunities and mitigating potential risks.

Optimized buying and selling activities, enhancing inventory management and sales processes to maximize profitability.

Supervised, trained, and supported cleaning staff across multiple sites, ensuring consistent high-quality service delivery.

Fostered a high-performance work environment by providing consistent guidance, motivation, and constructive feedback to the team.

Ensured operational continuity and adequate staffing levels through effective management of staff attendance, shift planning, and replacements.

Oversaw all operational aspects, ensuring optimal utilization and maintenance of equipment and cleaning materials.

Maintained optimal stock levels of cleaning supplies and managed replenishment requests, preventing shortages and ensuring uninterrupted operations.

Ensured full compliance with health, safety, and environmental regulations, maintaining a safe and compliant work environment.

Served as the primary client and warehouse manager contact, promptly resolving cleaning issues, complaints, and emergencies.

Acquired 2 years of extensive experience in network cabling (Cat5-Cat6), mastering setup and wireless installations for robust network infrastructure.

Efficiently resolved technical issues by performing comprehensive troubleshooting and support on diverse computer hardware systems.

Installed, configured, and administered a wide range of software products and operating systems (Windows XP/Vista/7, Server 2003, Linux, Apple Mac OSX, MS Office 2003/2007).

Executed new network installations and provided continuous support and maintenance for existing network hardware.

Configured and optimized wireless networks, adjusting spacing and output power for robust and reliable connectivity.

Delivered effective email support, promptly resolving user issues and ensuring seamless communication.

Managed printer installations, repairs, and servicing, ensuring optimal functionality and minimizing downtime.

Provided comprehensive on-site and remote technical support via phone and email, ensuring user assistance.

Installed and troubleshot network systems and CCTV cameras, enhancing security and surveillance capabilities.

Managed diverse sales activities including counter, internal, external, field, and telesales, maximizing client reach and engagement.

Conducted client visits to present products and services, fostering strong relationships and successfully closing deals.

Initiated cold calling campaigns to effectively source new clients and expand the customer base.

Managed invoicing and quotations, ensuring accuracy and timely processing for clients.

Consistently met sales targets through effective planning and budgeting, contributing to organizational growth.

Devised and implemented strategies to achieve sales targets, significantly enhancing overall sales performance.

Mapped potential customers and generated leads, expanding the pipeline for new business opportunities.

Promoted brand awareness and maintained strong client relationships, fostering customer loyalty and repeat business.

Tracked all incoming and outgoing warehouse items, ensuring accurate inventory records and efficient flow of goods.

Optimized warehouse logistics by overseeing efficient receipt, storage, value-adding servicing, and dispatch of goods.

Consistently met productivity targets through effective process and system management.

Maintained warehouse and labor management systems, ensuring seamless operations and data accuracy.

Enhanced efficiency and reduced manual effort by operating automated storage and retrieval systems.

Ensured compliance with workplace health and safety requirements, maintaining a safe and secure environment.

Managed building and stock security, implementing measures to prevent loss and damage.

Planned, coordinated, and administered general management issues, ensuring smooth daily operations.

Liaised effectively with customers, suppliers, and transport companies, fostering strong relationships and efficient communication.